3CX PARTNER
Since 2005 3CX has been the a pioneer in providing businesses across the globe with a robust, secure and affordable solution
3CX
THE COMMUNICATIONS SYSTEM OF THE FUTURE

600,000 businesses served

12 million users across 190 countries

12 global offices

First software based, open standards IP PBX

First to launch WebRTC Gateway

First to include integrated softphones

First to include integrated clientless web conferencing

First to integrate website Live Chat

WHY CHOOSE 3CX?

Available On-prem, Private Cloud or 3CX hosted

Easy, low cost subscription

Can use existing hardware / lines

Live chat, SMS/MMS, Video Conferencing included

Free apps to facilitate remote working

Integrates with CRM systems and MS 365
INTRODUCING
THE 3CX AGENT TOOLKIT
3CX AGENT TOOLKIT
THE 3CX CALL CENTRE

Call Queues

Ring Groups

Call Recording

Call Reporting

SLA Alerts

Wallboard / Switchboard

Hot Desking

Click to Call/Meet

Skill-based routing

Customized call flows
3CX AGENT TOOLKIT
VIDEO CONFERENCING

Included in your subscription! Up to 250 users

No downloads required: Attendees click link or

dial-in to join

Create Webinars

Recording enabled

Screen & PDF Sharing

Remote desktop

Create Polls

Interactive whiteboard
3CX AGENT TOOLKIT
CHAT & MESSAGING

One interface for all live chat / FB / SMS messages

Website live chat for WP, Drupal, Joomla! or custom CMS

Enable live chat to live call

Chat Queues - multiple agents

Get chat reports and chat ratings

Added free with your subscription
3CX AGENT TOOLKIT
CRM INTEGRATION

Supports all major CRMs: Salesforce, Microsoft Dynamics, Hubspot & more!

Saves times and increases agent productivity!

Know who’s calling - matches caller ID to record in CRM

Automatic creation of new customer records

Call journaling & Chat logging
3CX AGENT TOOLKIT
MS TEAMS INTERGRATION
By integrating MS Teams with 3CX you get a powerful robust PBX that is easy to configure and use. Benefit from added PBX features such as:

Call reporting

Call queues and routing

Ring groups

IVRs

No-Teams compatible headsets required!
3CX AGENT TOOLKIT
HOTEL PBX
The Hotel PBX is optimised for internal and guest communication with features such as:

Check-in/out of Guests

Sets extension to match guest name

Billing of external calls

Scheduling of wake-up calls

Blocking of external calls in vacant rooms
OUR PHONE ENGINEER CHECKLIST
One single solution for all your business communications

Improves agent productivity

Enhances the customer experience

Saves costs by up to 80%
To discuss the benefits of 3CX, call us on 0330 102 7444.
READY TO GET STARTED?
Get in touch with us today, call us on 0330 102 7444.