3CX PARTNER
Since 2005 3CX has been the a pioneer in providing businesses across the globe with a robust, secure and affordable solution
3CX
THE COMMUNICATIONS SYSTEM OF THE FUTURE
600,000 businesses served
12 million users across 190 countries
12 global offices
First software based, open standards IP PBX
First to launch WebRTC Gateway
First to include integrated softphones
First to include integrated clientless web conferencing
First to integrate website Live Chat
WHY CHOOSE 3CX?
Available On-prem, Private Cloud or 3CX hosted
Easy, low cost subscription
Can use existing hardware / lines
Live chat, SMS/MMS, Video Conferencing included
Free apps to facilitate remote working
Integrates with CRM systems and MS 365
INTRODUCING
THE 3CX AGENT TOOLKIT
3CX AGENT TOOLKIT
THE 3CX CALL CENTRE
Call Queues
Ring Groups
Call Recording
Call Reporting
SLA Alerts
Wallboard / Switchboard
Hot Desking
Click to Call/Meet
Skill-based routing
Customized call flows
3CX AGENT TOOLKIT
VIDEO CONFERENCING
Included in your subscription! Up to 250 users
No downloads required: Attendees click link or
dial-in to join
Create Webinars
Recording enabled
Screen & PDF Sharing
Remote desktop
Create Polls
Interactive whiteboard
3CX AGENT TOOLKIT
CHAT & MESSAGING
One interface for all live chat / FB / SMS messages
Website live chat for WP, Drupal, Joomla! or custom CMS
Enable live chat to live call
Chat Queues - multiple agents
Get chat reports and chat ratings
Added free with your subscription
3CX AGENT TOOLKIT
CRM INTEGRATION
Supports all major CRMs: Salesforce, Microsoft Dynamics, Hubspot & more!
Saves times and increases agent productivity!
Know who’s calling - matches caller ID to record in CRM
Automatic creation of new customer records
Call journaling & Chat logging
3CX AGENT TOOLKIT
MS TEAMS INTERGRATION
By integrating MS Teams with 3CX you get a powerful robust PBX that is easy to configure and use. Benefit from added PBX features such as:
Call reporting
Call queues and routing
Ring groups
IVRs
No-Teams compatible headsets required!
3CX AGENT TOOLKIT
HOTEL PBX
The Hotel PBX is optimised for internal and guest communication with features such as:
Check-in/out of Guests
Sets extension to match guest name
Billing of external calls
Scheduling of wake-up calls
Blocking of external calls in vacant rooms
OUR PHONE ENGINEER CHECKLIST
One single solution for all your business communications
Improves agent productivity
Enhances the customer experience
Saves costs by up to 80%
To discuss the benefits of 3CX, call us on 0330 102 7444.
READY TO GET STARTED?
Get in touch with us today, call us on 0330 102 7444.
