3CX PARTNER
Since 2005 3CX has been the a pioneer in providing businesses across the globe with a robust, secure and affordable solution
3CX
THE COMMUNICATIONS SYSTEM OF THE FUTURE
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600,000 businesses served
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12 million users across 190 countries
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12 global offices
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First software based, open standards IP PBX
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First to launch WebRTC Gateway
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First to include integrated softphones
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First to include integrated clientless web conferencing
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First to integrate website Live Chat
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WHY CHOOSE 3CX?
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Available On-prem, Private Cloud or 3CX hosted
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Easy, low cost subscription
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Can use existing hardware / lines
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Live chat, SMS/MMS, Video Conferencing included
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Free apps to facilitate remote working
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Integrates with CRM systems and MS 365
INTRODUCING
THE 3CX AGENT TOOLKIT
3CX AGENT TOOLKIT
THE 3CX CALL CENTRE
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Call Queues
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Ring Groups
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Call Recording
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Call Reporting
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SLA Alerts
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Wallboard / Switchboard
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Hot Desking
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Click to Call/Meet
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Skill-based routing
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Customized call flows
3CX AGENT TOOLKIT
VIDEO CONFERENCING
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Included in your subscription! Up to 250 users
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No downloads required: Attendees click link or
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dial-in to join
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Create Webinars
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Recording enabled
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Screen & PDF Sharing
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Remote desktop
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Create Polls
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Interactive whiteboard
3CX AGENT TOOLKIT
CHAT & MESSAGING
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One interface for all live chat / FB / SMS messages
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Website live chat for WP, Drupal, Joomla! or custom CMS
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Enable live chat to live call
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Chat Queues - multiple agents
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Get chat reports and chat ratings
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Added free with your subscription
3CX AGENT TOOLKIT
CRM INTEGRATION
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Supports all major CRMs: Salesforce, Microsoft Dynamics, Hubspot & more!
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Saves times and increases agent productivity!
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Know who’s calling - matches caller ID to record in CRM
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Automatic creation of new customer records
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Call journaling & Chat logging
3CX AGENT TOOLKIT
MS TEAMS INTERGRATION
By integrating MS Teams with 3CX you get a powerful robust PBX that is easy to configure and use. Benefit from added PBX features such as:
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Call reporting
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Call queues and routing
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Ring groups
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IVRs
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No-Teams compatible headsets required!
3CX AGENT TOOLKIT
HOTEL PBX
The Hotel PBX is optimised for internal and guest communication with features such as:
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Check-in/out of Guests
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Sets extension to match guest name
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Billing of external calls
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Scheduling of wake-up calls
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Blocking of external calls in vacant rooms
OUR PHONE ENGINEER CHECKLIST
One single solution for all your business communications
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Improves agent productivity
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Enhances the customer experience
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Saves costs by up to 80%
To discuss the benefits of 3CX, call us on 0330 102 7444.
READY TO GET STARTED?
Get in touch with us today, call us on 0330 102 7444.