CLOUD BASED PHONE SYSTEMS ACROSS THE UK

At Maximum Networks, we can provide customers with managed IP telephony services and hosting solutions, tailored to the customer’s requirements. Our hosting solutions come without having to purchase a phone system or extra standard phone lines.

MaxiCloud from market leaders Ericsson-LG Enterprise offers everything you’d expect from an on-site business phone system – delivered via the cloud. Whether you work from home, or operate from multiple locations internationally, the phone system can be designed to scale.

Get simple, reliable cloud communications right at your desktop, delivered from secure, robust data centres. While you just use the handset, web portal or apps to access what you need when you need it, everything else is managed for you.

A simple but intuitive interface, tailored to do exactly what your business needs, MaxiCloud makes it easy to manage the daily running of your communications, with multiple levels of reporting.

Introducing Cloud-Based Phone Systems in Remote Work Environments

 Thousands of small businesses have teams of hybrid and remote workers, creating a budgetary challenge related to installing multiple lines and physical hardware and the call charges associated with traditional phone systems.

 All the features within a cloud-based business phone are ideally suited to remote workers, preserving the call quality you expect while significantly reducing the outlays of collaborative working across sites or locations and brainstorming or idea sharing, driving better productivity and dialogues.

 Lower running costs of Internet Protocol, or IP desk phones, are only one of the many advantages of integrating all business communications through one central dashboard or control system, ensuring managers can liaise with any colleague anywhere in the world, all through one device.

 Where remote workforces use their own devices, they can install the cloud-based system onto their mobile devices, tablet or laptop through high-performance desktop and mobile apps, with immediate access to unlimited calling.

 Provided the internet connection is stable, cloud telephone systems operate flawlessly through desk phones, mobile devices, and on-site system resources, retaining your existing business phone number for convenience and continuity.

Choosing the Best Cloud Phone Systems for Data Security

Cloud-based phone systems incorporate powerful data security protections, defending calls and client data from cybercrimes, using cloud-based encryptions to ensure data is stored safely in the cloud rather than on a physical hard drive or device vulnerable to loss and damage.

Automatic cloud solution backups prevent the risks of lost data due to outages or technical faults and can restore call recording, video conferencing and business SMS exchanges quickly and efficiently.

Transitioning from a Traditional Phone System to MaxiCloud Unified Communications

The UK public switched telephone network (PSTN), which conventional phone systems rely on, will be turned off in 2025, where those without a cloud telephone system will need to respond rapidly to avoid gaps in their ability to receive phone calls.

Businesses that have switched telephone network providers to a future-proof private branch exchange, or PBX cloud-based phone system, will be prepared well in advance, with zero disruption to an internet-based phone service or the use of MaxiCloud on any mobile device.

Why opt for a cloud phone system before the PSTN network becomes redundant? In short, business cloud phone systems are cheaper, speedier, and more reliable and have all the features businesses need to leverage the benefits of cloud storage, unlimited calling and remote business phone accessibility on any digital device.

Companies can integrate a huge array of features from voicemail-to-email, voicemail controls, on-hold music and other customised options, ensuring every customer who makes a call will receive a fast, professional response at any time of day or night.

How Business Cloud Phone Systems Improve Customer Service

The advanced features available through cloud-based phone systems can be transformative, particularly for small business environments looking to scale their capacity and respond to incoming calls quickly and with greater personalisation.

Among the many features available through cloud phone systems, companies can enhance their customer service by implementing the following:

• • Call forwarding to the appropriate team member or department to reduce call queues.
  • Call recording as a quality control exercise and to allow follow-ups.
  • Auto attendant and interactive voice response functions, responding to standard queries.
  • Business SMS communications, providing customers with flexibility.
  • Excellent call quality, even for international calls made across long distances.
  • Video meetings and in-house video conferencing without an additional cost.
  • Screen sharing for teamwork and partnership projects through any desktop computer or mobile phone.

Unified communications can be invaluable as small businesses grow, ensuring that as demand spikes, their phone systems will be able to keep up, providing the ability to make and receive calls in any location with a suitable internet connection.